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May 31

StatShorts.com - Keep the community informed

I think we’ve all learned over the past couple of weeks, with Twitter being down, the importance of notifying the customers with what’s going on. This idea stemmed from a few things, GetSatisfaction (with their communication to the end-user and the need for status pages (like status.twitter.com). Simply put, status pages that are both replicated and hosted around the globe. Take a server in the US, one in Europe and on in APAC and replicate the sites and databases and allow companies and/or organizations to get sub-domains off of the main site.

These “company status pages” would take their information from a multitude of sources. During setup, the company could choose accounts to follow on Twitter, Friendfeed and any other information source (even SMS based). These accounts could be owners, evangelists or employees of the company. Anytime the company status page needs to be updated, it can be done from anywhere on the world wide web or beyond. Say Twitter is having issues? Alex Payne can text to 47783 (ISSUE) with an update to the world.

Because these status pages are both replicated and hosted around the world, there is very little chance of the users being unable to access these very important status pages. Twitter can have twitter.statshorts.com reserved just for them. :)

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