I know I sound like a broken record recently but I wanted to share yet another story about how customer service should work and does work with TMobile.
When I signed up for my account, I asked to have my Rohm and Haas corporate discount added. I wasn’t sure it actually got done during the sign up process so I went online in search of the answer.
I looked at their My T-Moble site (which can be a bit confusing at times) and couldn’t locate the information. I then went on and attempted to send them an email. To my surprise, the site offered Live Chat with a rep. I wish this would have popped up before I wrote them an email but that’s okay.
After a quick chat with the online representative, they gave me the number to the Personal Corporate Discount Migrations Department (their number is 877-453-8824 in case you were wondering). There were no menu options and I got right through to Elizabeth H. Within 10 minutes (most of which was spent talking about TMobile’s terms and conditions) she had added the discount, refunded my activation fees and credited me a $5 good-faith credit since I had to call in to have it added!
I know, $5 isn’t much but it’s the attention to detail and helpful nature of all the staff I’ve talked to that will keep me coming back for more.
P.S. - As a side note, I’m still loving the G1. It’s handy, fast and just works. Thanks Google, HTC and TMobile. I would however liked to have waiting till Nov 19th where they are now offering free companion flight tickets to new sign ups. It’s a neat promotion.
Tags: android, customer service, discount, g1, google, refund, rohm and haas, satisfaction, tmobile
