The power of amazing customer service

I don't know how many of you have moved to a new city and were in need of new physicians but my wife and I found ourselves in that spot only 7 or 8 months ago.  We moved from Philadelphia (where we had great doctors) to New York City to join the LivePerson Nation and we needed to find new family care and a good dentist.  I had heard of a site called ZocDoc, which allows you to find doctors, read reviews, choose a time and get to your appointment without ever picking up the phone or waiting on hold. I decided to hop on their site and give it a whirl.

After only 10 minutes of searching for the right doctor/doctor's office I came across One Medical Group.  I booked my appointment, got an email and text reminder and was in and out of that visit in record time.  It was one of the most pleasant experiences at a doctor's office I had ever had.

Fast forward a few months later and I am now facing having my wisdom teeth removed.  I went ahead and found a great dentist, Dr. Sarin, on ZocDoc again.  I booked the appointment for the following morning.  That evening Dr. Sarin called to ask me if I could push the appointment back by an hour.  I said yes and showed up for my appointment about twenty minutes early the next day.  Not only were his office assistants pleasant and helpful but he even came out and apologized for pushing the appointment back again and for me having to wait a few minutes.  I considered that excellent service.  But my pleasant medical experience didn't stop there...

Finally I got a call in the afternoon following my appointment from Cheryl at ZocDoc.  She also apologized for me having to push my appointment back (it was no bother to me and surely not her fault) and offered me a $10 Amazon gift card for the inconvenience.  I have never in my life had such an amazing experience with both an online service and a doctor's office (which are many times notoriously slow and unfriendly). 

After all of this rambling the point of the post was to let you know about ZocDoc and how helpful they can be.  They offer their services in NYC, Chicago, San Francisco and Washington, DC for now.  If you're in one of these areas I highly recommend you try out their service.  Let me know how your experience goes.